Order Cancellation Policy

1. Introduction

At Brenraneor, we understand that circumstances may change and that you may sometimes need to cancel an order after placing it. We aim to make the cancellation process as clear and straightforward as possible.

This Order Cancellation Policy explains the conditions under which an order may be canceled, how refunds are processed for eligible cancellations, and what options are available if your order has already been shipped.

Please review the following terms carefully before submitting a cancellation request.

2. Canceling an Order That Has Not Yet Shipped

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request by contacting us through the contact information provided on our website.

Please include your order number and any relevant order details so that our customer service team can locate your purchase and review your request.

If your order has not been shipped and qualifies for cancellation under this policy, your cancellation will be processed without a cancellation fee, and you will receive a full refund of the amount you paid for that order.

Cancellation requests should be submitted as soon as possible. Please note that an order may move into the shipping process while your request is being reviewed. If the order has already been shipped, the cancellation conditions described in the following section will apply.

3. Canceling an Order That Has Already Shipped

Once an order has been shipped, it can no longer be canceled under this policy.

However, you may initiate a return after the order has been delivered, subject to the applicable return policy and its conditions.

To request a return, please follow the return instructions provided with your package, if applicable, or contact our customer service team for assistance with the return process.

We recommend reviewing our Return and Refund Policy for additional information about return eligibility, procedures, and applicable conditions.

4. Refund Processing for Eligible Cancellations

If your cancellation request is approved and your order qualifies for cancellation, the refund will be processed according to the following terms.

Refund Processing Time

Once we confirm that your order meets the cancellation requirements, we will process your refund within 1–5 business days.

This timeframe refers to the processing period on our end. The time it takes for the refunded funds to appear in your account may vary depending on your payment provider or financial institution.

Refund Method

Approved cancellation refunds will be issued to the original payment method used for the purchase.

Please ensure that you check the account or payment method associated with your original transaction. If you have questions about when the funds will become available after the refund has been processed, you may need to contact your payment provider or financial institution.

5. Important Cancellation Information

Before submitting a cancellation request, please check your order status and contact us as soon as possible if you no longer wish to proceed with your purchase.

The eligibility of a cancellation depends on whether the order has already been shipped. Orders that have not yet shipped may qualify for cancellation and a full refund without a cancellation fee. Orders that have already shipped cannot be canceled, but a return may be initiated after delivery in accordance with our applicable return policy.

For orders that are eligible for cancellation, we will process the refund within 1–5 business days after confirming eligibility, and the refund will be issued to the original payment method.

6. Contact Us for Cancellation Assistance

If you have any questions about canceling an order, need assistance submitting a cancellation request, or would like to check the status of your request, please contact our customer service team using the information below.

Business Name: Brenraneor

Email: support@brenraneor.com

Phone: +1 (909) 638-4721

Business Address: 1414 Citrus St #33, San Bernardino, CA 92404, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

When contacting us, please provide your order number and the email address associated with your purchase, if available, to help us identify your order and assist you more efficiently.

Thank you for choosing Brenraneor. We appreciate your understanding and will do our best to make the order cancellation process clear and convenient.