Terms of service
1. Introduction and Scope
Welcome to Brenraneor. These Terms of Service govern your access to and use of our website, online shopping services, and any related features or services we make available to you. By browsing our website, placing an order, or using our services, you agree to comply with these Terms of Service and any applicable policies referenced herein.
At Brenraneor, we aim to provide customers with a convenient, reliable, and transparent furniture shopping experience by offering practical products and customer support throughout the shopping process. These Terms explain the basic rules governing your use of our website, the responsibilities of Brenraneor and our customers, and the policies that apply to purchases, payments, shipping, cancellations, returns, and refunds.
Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, please discontinue your use of the website. Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.
2. User Accounts and Website Responsibilities
User Accounts
If our website offers account registration, you must provide accurate, current, and complete information when creating an account, including your name, contact information, and email address where requested. You are responsible for keeping your account information accurate and updating it when necessary so that we can process your orders and contact you about relevant matters.
You are responsible for maintaining the confidentiality of your account credentials and password. Do not share your password with unauthorized individuals, and notify us promptly if you believe that your account has been accessed or used without authorization.
You are responsible for activities conducted through your account to the extent permitted by applicable law. However, you will not be held responsible under these Terms for unauthorized activity where such responsibility cannot legally be imposed on you. If you notice a suspicious login, an unrecognized transaction, or other unusual account activity, please contact our customer service team as soon as possible so that we can review the matter and take reasonable protective measures.
Website Availability and Responsibilities
We make reasonable efforts to keep our website available, secure, and functioning properly. However, temporary interruptions, delays, technical errors, maintenance periods, or other disruptions may occasionally occur due to technical issues, service-provider failures, circumstances beyond our reasonable control, or other causes.
We will take reasonable steps to investigate and address reported problems. To the extent permitted by applicable law, Brenraneor is not liable for losses caused by interruptions or errors that are beyond our reasonable control. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
You agree to use our website lawfully and not to interfere with its operation, attempt unauthorized access, introduce malicious code, or misuse any website feature.
3. Product Information, Inventory, and Pricing
Product Descriptions
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, specifications, colors, materials, and other relevant product information. However, images may appear differently depending on your screen settings, lighting conditions, or device display. Minor variations in appearance may occur, provided they do not conflict with applicable legal requirements or materially misrepresent the product.
If you notice a significant discrepancy between a product listing and the product information provided, please contact our customer service team before placing your order or as soon as reasonably possible after discovering the issue. Nothing in this section limits your rights regarding products that are defective, incorrectly described, or not as agreed.
Inventory and Product Availability
Product availability may change without notice. Although we make reasonable efforts to keep inventory information current, an item may become unavailable after you place an order.
If we are unable to fulfill an accepted order because the product is out of stock or otherwise unavailable, we will notify you and explain the available options. Where appropriate, we may offer an alternative product for your consideration. We will not substitute a different product without your agreement. If the order cannot be fulfilled and no alternative is agreed upon, we will cancel the affected order and issue a refund for the amount paid for the unfulfilled order, using the original payment method where practicable and subject to applicable law.
Prices and Price Corrections
Product prices are displayed on our website in U.S. dollars unless otherwise stated. Prices, promotions, discounts, and product availability may change from time to time. The price confirmed for your order at checkout will generally apply to that order, subject to applicable taxes, shipping charges, and any clearly disclosed fees.
If we discover a material pricing or listing error before shipment, we reserve the right to review and correct the error. If the error affects your order, we will contact you to explain the issue and, where appropriate, provide the option to confirm the order at the corrected price or cancel the affected order for a refund. We will not use a pricing correction to impose an undisclosed additional charge without your agreement.
Changes to product prices after an order has been accepted will not ordinarily affect that order unless correction is permitted by applicable law and handled in accordance with this section.
4. Orders and Payments
Order Placement and Confirmation
When you place an order, please review your selected products, quantities, shipping address, contact information, and total charges carefully before submitting your purchase.
After you submit an order, we will generally send an order confirmation email containing information about the items ordered and the transaction. Receipt of an automated confirmation email does not necessarily mean that the order has been finally accepted. An order will be considered accepted when Brenraneor confirms its acceptance or otherwise begins fulfillment in a manner indicating acceptance, subject to applicable law.
If we cannot accept or fulfill an order, including because of product unavailability, a suspected fraudulent transaction, a material pricing error, or another legitimate reason, we will take reasonable steps to notify you and refund any payment collected for an order that is canceled and not fulfilled.
Payment Methods and Payment Processing
Available payment methods will be displayed during checkout. You must provide valid payment information and authorize the applicable payment transaction when placing an order.
Payments may be processed by third-party payment service providers. Your payment may be subject to the terms and security procedures of the relevant payment provider or card issuer. We do not promise that every payment method will be available for every transaction.
If a payment is declined, cannot be verified, or encounters another processing problem, please check your payment details or contact your payment provider. You may also contact our customer service team for assistance. We will not request that you disclose your full password or other sensitive account credentials to resolve a payment issue.
5. Shipping and Delivery
Order Processing Time
Our standard order processing time is 1–3 business days. Processing time refers to the time required to prepare an order for shipment and does not include the shipping transit period. Processing may occasionally take longer because of holidays, high order volumes, product availability, payment verification, severe weather, or other circumstances outside our reasonable control.
If a significant delay affects your order, we will make reasonable efforts to provide relevant updates where appropriate.
Shipping Destinations
We currently offer shipping within the United States. Availability may depend on the delivery address, the product ordered, and the capabilities of our shipping providers. If a particular address cannot be served, we will notify you when reasonably possible.
Estimated Delivery Time
The estimated shipping transit time is 5–8 business days after the order has been shipped. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation disruptions, and other external factors.
The stated transit time is an estimate, not a guarantee of delivery on a specific date. If tracking information is available, customers may use it to follow the shipment. Please contact us if your order appears to be significantly delayed or if the tracking information indicates a delivery problem.
Shipping Fees
Our standard shipping charges are as follows:
- Orders totaling $78.99 or more qualify for free standard shipping.
- Orders totaling less than $78.99 are subject to a standard shipping fee of $9.00.
The applicable shipping fee will be shown at checkout before you complete your purchase. If a promotion or other clearly disclosed shipping arrangement applies, the terms of that offer will govern the relevant order. If the website displays a different shipping charge for a particular order, please review the checkout total before submitting your payment.
Taxes, Duties, and Other Charges
Product prices and checkout totals will be displayed before you complete your purchase. Any applicable sales tax or other government-imposed charge collected at checkout will be shown as required by law.
Our current pricing policy is intended to avoid unexpected customs or import-duty charges for customers purchasing through our U.S. store. Any representation that duties or other charges are included applies only to charges that are actually covered by our shipping and fulfillment arrangements. If any additional government-imposed charge may apply to a particular order, it should be disclosed where required by law before the order is placed.
For further information about order processing, shipping methods, estimated delivery times, and shipping fees, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may request cancellation of your order at any time before it has been shipped, without a cancellation fee. To request cancellation, email our customer service team and include your order number and, if possible, the reason for cancellation.
After we confirm that the order has not been shipped and the cancellation is eligible, we will process the refund within 1–5 business days. The refund will be issued to the original payment method, subject to the processing procedures of the relevant payment provider.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider. Any mandatory statutory cancellation rights remain unaffected by this section.
Cancellation After Shipment
Once an order has been shipped, it cannot ordinarily be canceled through our standard pre-shipment cancellation process. Depending on the status of the shipment, you may instead be able to refuse delivery or request a return after delivery.
Option 1: Refusing Delivery
If you wish to refuse a shipment, please contact the shipping carrier to ask whether refusal is possible. You should also contact Brenraneor so that we can identify your order and monitor the return shipment.
A refund will generally be processed within 1–5 business days after the returned product has been received and the return has been checked, provided the order is eligible for a refund under our applicable policies and law. The refund will be issued to the original payment method.
Refusing delivery does not automatically guarantee an immediate refund. If the package is lost, damaged, or not returned to us, we may need to investigate the shipment before determining the appropriate resolution. Any mandatory consumer rights remain unaffected.
Option 2: Requesting a Return After Delivery
If the package has already been delivered, you may submit a return request in accordance with our Return and Refund Policy. The product must satisfy the applicable return requirements, except where those requirements cannot lawfully restrict your rights.
Once we receive and inspect the returned product and confirm that the return is eligible, we will generally process the refund within 1–5 business days. The refund will be issued to the original payment method, subject to applicable law and payment-provider processing times.
7. Returns, Exchanges, and Refunds
Return and Exchange Eligibility
You may request a return or exchange within 30 days of receiving your order, subject to the conditions in our Return and Refund Policy and any rights that apply under mandatory consumer protection laws.
For returns or exchanges under our voluntary 30-day service, products should be unused and returned in good condition with the original packaging, labels, accessories, and proof of purchase where available. If a product is defective, damaged during delivery, incorrect, or otherwise not as agreed, please contact us so that we can review the issue and determine an appropriate resolution.
The conditions for our voluntary return service do not override any non-waivable statutory rights, including any applicable rights relating to defective goods, incorrect goods, or legally protected withdrawal periods.
How to Request a Return or Exchange
To request a return or exchange, email our customer service team with your order number, the product you wish to return or exchange, and the reason for your request. Please include photographs if the product is damaged, defective, or materially different from the item ordered.
Our customer service team will review the information and explain the next steps. Please wait for return instructions and confirmation of the appropriate return address before sending any item back.
Refund Processing Time
After we receive the returned product and confirm that the return is eligible, we generally process refunds within 1–5 business days. Refunds are issued to the original payment method unless another method is required or permitted by applicable law.
The time it takes for the refund to appear in your account depends on your payment provider or financial institution. The processing period stated here refers to our handling of the refund and does not guarantee the exact date on which the funds will be credited to your account.
Exchange Processing
If an exchange is approved, we will arrange for the replacement product to be sent after the exchange request and applicable return requirements have been confirmed. Dispatch timing depends on product availability and fulfillment conditions. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.
For full details about return eligibility, return shipping costs, damaged or defective products, exchange procedures, and refund conditions, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
Brenraneor respects your privacy and takes reasonable steps to protect personal information collected through our website and customer service channels.
We collect and use information as reasonably necessary to process orders, arrange delivery, provide customer support, maintain website functionality, protect against fraud, comply with legal obligations, and carry out other purposes disclosed in our Privacy Policy.
We use reasonable administrative, technical, and organizational safeguards, which may include encryption where appropriate and access controls designed to limit access to personal information. No method of electronic transmission or data storage can be guaranteed to be completely secure.
We may share relevant information with service providers that help us process payments, fulfill orders, deliver products, maintain our website, provide customer support, or perform other disclosed business functions. We may also disclose information where required by law or where otherwise permitted by applicable law. We do not make an unconditional promise that personal information will never be disclosed to a third party.
Your privacy rights and choices depend on applicable law and the circumstances of the processing. For details about the information we collect, how we use and share it, applicable retention practices, cookies, and available privacy rights, please review our Privacy Policy.
9. Dispute Resolution and Governing Law
If a dispute arises between you and Brenraneor regarding your use of the website, an order, or these Terms of Service, we encourage you to contact our customer service team first so that we can attempt to resolve the matter through good-faith communication.
If the dispute cannot be resolved informally, either party may pursue any remedies available through a court or other forum with proper jurisdiction, subject to applicable law. These Terms do not require you to waive any consumer protection rights or legal remedies that cannot lawfully be waived.
Any governing-law or jurisdiction provisions that apply to a dispute will be determined in accordance with applicable law. Nothing in this section is intended to prevent a consumer from bringing a claim in a court or forum where applicable law grants that consumer the right to do so.
10. Changes to These Terms of Service
We may update these Terms of Service from time to time to reflect changes to our website, products, business practices, customer service procedures, or legal requirements.
When changes are made, we will publish the revised Terms on our website and update the effective or last-updated date where appropriate. Unless otherwise stated, the revised Terms will apply from the date they are posted, to the extent permitted by applicable law.
Changes will not retroactively remove rights that have already accrued or alter an existing order in a manner prohibited by law. Where applicable law requires advance notice or affirmative consent for a material change, we will follow those requirements.
Your continued use of the website after updated Terms are posted may indicate acceptance of the revised Terms to the extent permitted by law. If you do not agree with a revised version, you should discontinue use of the affected services.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Brenraneor will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, data, or business opportunities, arising out of or relating to your use of, or inability to use, our website or services, where such liability may lawfully be excluded.
This limitation does not apply to liability that cannot be excluded or limited under applicable law, including any liability that applicable law requires us to retain. Nothing in these Terms limits any mandatory consumer rights or remedies relating to products that are defective, damaged, incorrectly described, or not delivered as agreed.
We make reasonable efforts to maintain accurate website information and reliable service availability, but we do not guarantee that the website will always operate without interruption, error, or delay. You are responsible for using the website in a lawful and reasonable manner and for taking appropriate steps to protect your account credentials and devices.
12. Intellectual Property
Unless otherwise indicated, the content available on the Brenraneor website, including text, product descriptions, photographs, graphics, icons, logos, page layouts, design elements, and other materials, is owned by or licensed to Brenraneor and may be protected by copyright, trademark, and other intellectual property laws.
You may access and use website content for personal, non-commercial shopping and informational purposes. Unless authorized by Brenraneor or permitted by applicable law, you may not reproduce, copy, modify, distribute, publish, display, create derivative works from, or commercially exploit website content without prior permission from the relevant rights holder.
Nothing in this section transfers ownership of intellectual property to you. If you believe that content on our website infringes your intellectual property rights, please contact us with sufficient information for us to review your concern.
13. Contact Information
If you have questions about these Terms of Service, your order, or any of our website policies, please contact Brenraneor using the information below.
Business Name: Brenraneor
Email: support@brenraneor.com
Phone: +1 (909) 638-4721
Business Address: 1414 Citrus St #33, San Bernardino, CA 92404, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
We will make reasonable efforts to review and respond to inquiries during our stated customer service hours. Please include your order number when contacting us about an existing purchase so that we can identify the relevant transaction and assist you more efficiently.
Thank you for choosing Brenraneor. We appreciate your business and are committed to providing a transparent and dependable furniture shopping experience.